At Sida Services, we strive to provide the best possible experience to all our customers. However, we understand that there may be instances where you may have concerns or grievances regarding our services. Rest assured, we are here to address them promptly and effectively.
Here are the channels through which you can reach out to us for grievance redressal:
Step 1. Contact Your Relationship Manager
If you have a dedicated relationship manager assigned to you, they are your first point of contact for any grievances. Reach out to them directly, and they will connect with the requisite department or company on your behalf.
Your relationship manager will keep you updated on the progress of your grievance resolution and ensure that your concerns are addressed satisfactorily.
Alternative Step 1. Escalate to Operations Teams
Email at: grievance@sidaservices.com and sidaservices@gmail.com
Please provide detailed information about your grievance in your email, including your contact details and any relevant documentation. Our team will review your email promptly and initiate the necessary actions to resolve your grievance.
Escalating your Grievance: Forward Your Email to Management
If the issue is not being resolved and you are not satisfied with the response, you can escalate to the following email id: management@sidaservices.com
Our management team is committed to ensuring that all grievances are resolved fairly and efficiently. By forwarding your email to this address, you can rest assured that your concerns will receive the attention they deserve.
We take your feedback seriously and are dedicated to continuously improving our services. Your grievances help us identify areas where we can enhance our processes and better serve you in the future.
Thank you for choosing Sida Services. We appreciate your trust and strive to exceed your expectations every step of the way.
For mutual funds, PMS, AIF and stocks
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575 / 1800 266 7575.
For Insurance
In case you are not satisfied with our response you can lodge your grievance with IRDAI:
- Can make use of the Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in for registering the complaints and to monitor the status of the complaints.
- Can send the complaint through Email to complaints@irdai.gov.in.
- Can call Toll Free No. 155255 or 1800 4254 732.
- Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:
General Manager,
Insurance Regulatory and Development Authority of India(IRDAI),
Policyholder's protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda,`
Gachibowli, Hyderabad – 500 032.